Shipping policy

Cape Town Deliveries

Orders within Cape Town are eligible for next-day delivery once preparation is complete.

Deliveries to Other Cities & Provinces

All national deliveries are facilitated by The Courier Guy and are typically completed within 3-5 business days after dispatch. Please note that national orders are dispatched every Tuesday to ensure efficient route management.

Order Dispatch

Orders are processed and prepared within 1-2 days.

High-Demand Periods

During peak periods, such as promotions, public holidays, or high-demand seasons, there may be delays in processing and dispatching orders. Should your order be affected, we will notify you promptly and provide updates regarding expected timeframes.

Important Information Regarding Delivery Times

While we strive to meet the timelines outlined above, delivery schedules are subject to factors beyond our control, including courier delays, weather conditions, and logistical challenges. As such, the stated delivery timeframes are estimates and not guaranteed. Macro&Micro Meal Prep cannot be held liable for any delays caused by these external circumstances.

Customer Responsibilities

It is the customers responsibility to provide accurate delivery information, including a complete and correct address and contact details. Macro&Micro will not be held responsible for failed deliveries due to incorrect or incomplete information provided by the customer.

Non-Delivery or Issues

In the rare event that your delivery is delayed beyond the stated timeframe or if there are any issues with your order, please contact us immediately. While we cannot control courier delays, we are committed to assisting you in resolving any concerns efficiently.

By placing an order with Macro&Micro Meal Prep, you acknowledge and agree to the terms of this shipping policy.